Reference

kombo99 Terms & Conditions for Your Account

Our Terms & Conditions explain how your kombo99 account, wallet status and lobby access work before you open an account.

Account acceptanceWallet verificationLocal-law access
kombo99 kombo99 Terms & Conditions for Your Account
TERMS HELP DESK

Get Help With Policy And Account Steps

A clear support route is available when a Terms & Conditions question affects your account, wallet status or access.

Account access If phone verification or a login check stops account access, contact support through the…
Wallet status For DANA, OVO, GoPay or QRIS questions, send the payment reference and displayed status.
Policy questions Ask about a specific clause rather than the whole document.
HOW WE HANDLE TERMS

Data, Cookies And Account Protection

Our handling of this policy starts with the account details needed to verify access and process a transaction.

Account details

We use your registered contact details and phone verification result to associate account activity with the correct account. Keep those details current so a policy notice or security request reaches you.

Payment records

A DANA, QRIS, bank transfer or virtual account reference may be retained to reconcile a transaction and investigate a status question. We do not treat an unconfirmed payment as completed.

Cookies

Cookies can preserve session settings and help us identify an interrupted account path. You can adjust browser cookie controls, although restricted cookies may affect login and policy acknowledgement.

Login security

You are responsible for keeping your password and verification details private. If you notice access you did not make, contact support promptly so we can place the account through a security check.

Retention requests

The Terms & Conditions explain why certain account, payment or security records remain available for operational and legal needs. Ask support which record category your correction or deletion request concerns.

Policy changes

We publish the current wording on this Terms & Conditions page. To request a correction or ask how a clause affects you, quote the section and send your request through account support.

Terms & Conditions Questions Answered

Before opening an account, you can use these Terms & Conditions answers to check the points that usually matter in Indonesia: eligibility, verification, wallet records, account conduct, data requests and policy changes. Where a situation depends on local law, our support team can explain the relevant account step without replacing the applicable rule.

You can read the current Terms & Conditions on this page before opening an account. Check the latest wording again after a policy update, especially sections covering verification, payment records, account conduct and access.

Yes. Account eligibility and access depends on local law. You must use the service only where local law permits, and we may request details or restrict access when a legal or payment rule applies.

Phone verification helps us connect the account to the correct contact detail and reduce mistaken access. The Terms & Conditions require you to provide accurate details and complete this step before account access.

DANA and QRIS transactions are recorded against the account reference shown during payment. A displayed request is not completion; the payment must clear and may remain pending while account or provider checks finish.

We may hold a withdrawal while checking account identity, transaction history or the receiving route. The Terms & Conditions allow this check so an approved withdrawal is connected to the verified account holder.

Yes. Contact account support, identify the record you believe is incorrect and provide the registered phone detail. We will explain the available correction path and any verification needed before changing the record.

The current wording is published on this page, and material changes may be highlighted through the account contact route. Read the updated sections before continuing, because later access confirms acceptance of the revised terms.